Terms of Use

Definitions

“Tenant”, “you” and “your” mean the person using this website or renting a storage unit. “Lessor”, “we”, “our” and “us” mean CapRock Self Storage. “Rental Agreement” means the separate lease you sign at move-in for your specific unit.

If you disagree with any part of these terms, please do not use this website or rent a unit from us.

Who we are

CapRock Self Storage is a DBA (assumed name) of Wasatch Home Buyers Inc, a Texas-registered business, operating the self-storage facility located at 2213 N Quaker Ave, Lubbock, TX 79416.

Business name

CapRock Self Storage

Legal entity

Wasatch Home Buyers Inc

Address

2213 North Quaker Ave, Lubbock, TX 79416

Phone

(806) 589-1472

Email

[email protected]

Website

caprock-storage.com

Renting a unit

Rent and payment

Rent is due in advance on the due day stated in your Rental Agreement, without demand or invoice. Fees, including any late fee applied when payment is not received within the period stated in your Rental Agreement, are set out in the fee schedule attached to it.

Price lock

The monthly rent stated in your Rental Agreement will not increase for the first 12 months from your move-in date. This applies to the base monthly rent only and not to insurance, fees, or optional services. It applies to new rentals and to additional units rented by an existing tenant. After the first 12 months, we will give at least 30 days' written notice before any change to your rent.

Length of rental

Rentals run month to month unless your signed Rental Agreement states a fixed term.

Access

Gate hours are 6:00 AM to 10:00 PM, seven days a week. Office hours are 10:00 AM to 5:00 PM Monday to Saturday, and 1:00 PM to 5:00 PM on Sunday. Please call the office before visiting, as staffing can vary.

You receive an individual access credential at move-in. Do not share it with anyone who is not named on your Rental Agreement's authorised access list. Access is limited to current tenants in good standing, and we may restrict access to your unit if your account falls into default, as described in your Rental Agreement.

Value limit

The maximum aggregate value of property you may store is $15,000, unless we agree a higher limit with you in writing.

Moving out

You must give us at least 30 days' written notice before your intended move-out date. Rent and charges continue until you complete your move-out duties or we accept surrender of the space in writing.

The facility

Our Lubbock property offers:

• Storage units from a 5 × 5 up to a 20 × 40, plus outdoor vehicle parking
• Temperature controlled interior units and drive-up outdoor units
• Powered and lighted units
• Gated entry with electronic gate access
• Video surveillance and a fenced and walled perimeter
• Carts and dollies, boxes and moving supplies on site
• Low cost insurance available, and deliveries accepted

Not every feature applies to every unit. The features of the specific unit you rent are those described in your Rental Agreement.

Facility rules

To keep the property safe, every tenant agrees to:

• Never store anything illegal, hazardous, flammable, explosive or perishable, or anything likely to attract pests
• Never sleep, live or run a business out of a unit. A unit is not a residence, workshop, office or place of business
• Keep the unit locked with an approved lock whenever you are not present
• Never sublet, assign or share a unit with anyone not named on the Rental Agreement
• Follow posted access instructions, drive slowly on site, and never tailgate through the gate
• Report damage, break-ins or suspicious activity to facility staff straight away
• Never alter the unit, or use facility equipment as stored property

The full list of prohibited property and facility rules is set out in your Rental Agreement and its exhibits.

Insurance

CapRock Self Storage does not insure the contents of your unit, and is not a warehouseman or bailee. You are responsible for insuring your own belongings against loss, theft, fire, water damage or any other cause.

Your Rental Agreement requires you to choose an insurance option at move-in: a facility-offered program, your own policy, or a documented decision to decline coverage.

Default and lien rights

Your Rental Agreement contains a contractual landlord's lien on property stored at the facility, securing rent, fees and other charges you owe us. That lien, and any enforcement of it, is governed by Chapter 59 of the Texas Property Code and other applicable law.

In general terms, before any property is sold, towed or otherwise disposed of to satisfy a lien, we follow the notice, waiting period and sale procedures Chapter 59 requires, including delivering a written notice of claim and observing the statutory waiting periods before advertising or selling. You may redeem your property at any point before sale by paying the amount owed plus the reasonable expenses we incurred enforcing the lien.

This is a summary. The complete default and lien procedure, including the fee schedule, notice methods and your rights, is set out in your signed Rental Agreement, which controls.

Using this website

Prices and availability

Unit sizes, monthly rates and availability shown on this website are drawn from our facility management system and are provided for guidance. They can change at any time and are not an offer to rent. Nothing becomes binding until you sign a Rental Agreement for a specific unit.

We take care to keep this information accurate, but we do not warrant that it is complete, current or error-free. Where a rate shown here differs from the rate in your Rental Agreement, the Rental Agreement applies.

Your account

You may hold an online account to manage your rental, make payments and view account activity. You are responsible for keeping your login details confidential and for activity carried out under your account. Tell us promptly if you believe your account has been used without your permission.

Third-party services

Parts of this website rely on services operated by other companies. Our location page embeds a map provided by Google, and tenant payments are handled by a portal operated by our facility management provider. When you use those services you are subject to their terms and privacy policies, not ours, and we are not responsible for their availability or content.

Acceptable use

You agree not to use this website in any way that is unlawful, or that damages, disables or interferes with it or with anyone else's use of it. You may not attempt to gain unauthorised access to any part of the site, its systems, or the systems it connects to.

Our content

The content of this website, including its text, layout, graphics and the CapRock Self Storage name and logo, belongs to us or to our licensors. You may view and print pages for your own use in connection with renting from us. You may not reproduce, republish or use them commercially without our written permission.

Communications

By renting a unit or submitting an enquiry through this website, you agree to receive email and text messages from CapRock Self Storage about your account, payment reminders, facility updates and replies to enquiries you send us.

You can opt out of text messages at any time by replying STOP, and out of marketing emails using the unsubscribe link. We will still need to contact you about your account and your unit while your rental is active.

Privacy and cookies

For details of how we collect, use and protect your information, see our Privacy Policy. This website uses cookies; by continuing to use it, you agree to our use of cookies as described in that policy.

Liability

CapRock Self Storage owns and operates the storage facility. We do not take custody or control of your stored property, and we do not know its nature, condition or value unless you tell us in writing.

To the fullest extent permitted by law, all stored property is at your risk, and we are not liable for loss of or damage to it except to the extent caused by our gross negligence or wilful misconduct, or where a duty cannot lawfully be limited.

This website is provided as it is. We do not warrant that it will be uninterrupted or free of errors, and we are not liable for loss arising from reliance on information shown here rather than on your Rental Agreement.

Nothing in these terms limits any liability that Texas law does not allow us to limit, including liability for death, personal injury or fraud.

Changes to these terms

We may update these terms at any time, and the date at the top of this page shows when they last changed. Continuing to use this website after an update means you accept the revised terms. Changes to your rental itself, including rent and fees, follow the process set out in your Rental Agreement.

Governing law

These terms, and your Rental Agreement, are governed by the laws of the State of Texas. Any lawsuit relating to your rental must be brought in a court with jurisdiction in Lubbock County, Texas, unless federal law or another non-waivable rule requires otherwise.